The Following are the zones we have mapped out for same day delivery.
Ngong Road, Serena Hotel, Upper Hill, Kileleshwa, Lavington, CBD, State House Road, Dagoretti Corner, Riverside
City Stadium, Jogoo Road, Ngara, Industrial Area, Enterprise Road, Lang’ata, Westlands, Nairobi School, Waiyaki Way, Nyayo Stadium
Bomas of Kenya, Karen, Uthiru Area, Eastleigh, Pumwani, Donholm, Umoja, Mombasa Road, JKIA, Buruburu
Gigiri, Kasarani, Athi River, Embakasi, Kabete Campus, Githurai, Kenyatta University, Kikuyu, Fourways Junction, Ruaka, Mlolongo, Rongai
Satellite Towns – Machakos, Thika, Ngong, Kiambu, Ruiru, Kitengela
This document describes Pearly Designs’ policy on shipping and refunds for all products purchased through this website. We strive to maintain excellent customer service and satisfaction, including a guarantee of every product as it’s described on this website. Contact us with any queries that are not addressed below.
1) Pearly Designs will not provide one shipping cost to orders that are split between multiple shipping addresses.
2) We reserve the right to choose the most appropriate shipping method according to the size and weight of your order, the location of your shipping address, and other factors.
3) Goods to Nairobi will be delivered from 24 to 72 hours after payment and up to 7 days to the other parts of Kenya. This is with the exception of weekends and public holidays.
4) The timelines may be affected by natural occurrences e.g excessive rain, man-made events such as violence or calendar events (such as back to school rush). In the event of any of these events, Pearly Design will advise the client accordingly.
5) Shipping times can be affected by factors over which Pearly Design has no control, including incorrect delivery addresses, weather, courier and customs delays and Post Office delivery restrictions.
6) Pearly Designs is not responsible for receiving and processing an order with an incorrect shipping address. Please check your shipping address for accuracy. Please allow for additional time for all out of town and international orders. We have no control over certain delays like customs delays.
7) Local customs and immigration agencies determine any duties or taxes that may be levied on packages that are sent to other countries. These additional fees are the responsibility of the recipient.
8) Free shipping is available for orders above Ksh. 15,000. The free shipping only applies to orders with a shipping address within Kenya.
You’re eligible for a refund within 7 days after delivery, if you’re dissatisfied with your purchase due to an error on our part or if the product doesn’t arrive.
1) Incorrect Product / Not As Described / Damaged
You are eligible for a full refund of the purchase price of each damaged item, including original shipping costs, only if your return is a result of an error on our part. To receive a refund, you must return your item directly to us within 7 days of the estimated delivery date and in the same condition you received it in.
2) Product Did Not Arrive
You are eligible for a full refund of the purchase price, including shipping costs, if your product hasn’t arrived 30 days past the estimated delivery date. (Subject to point 4 in shipping policies indicated above)
If the shipper/courier provides tracking information indicating the book has arrived, the return is void.
In cases where the product is returned to us for any of the following reasons; incomplete address, unclaimed, returned to sender, or similar, the refund price includes product price only.
3) Other Terms & Conditions